Returns & Exchanges

At FragranceUSA, we want you to be completely satisfied with your signature scent, which is why we offer a 30-day return policy for unopened and unused products. Please ensure all original packaging and cellophane wrapping remain intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Secure Packaging

  Carefully pack the fragrance in its original designer box and place it inside a sturdy shipping carton with protective padding to prevent transit damage.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects the item to confirm it is unopened, we will issue a refund to your original payment method within 5-7 business days.